Your Trusted Brand Ambassadors

InfoCision Multichannel Engagement – Communicator

Call Center Solutions

We recognize that we are your brand’s ambassadors, and the interactions we have with your valued customers and donors can impact their commitment.

We Champion Your Customer Care Experiences.


High Quality Contact Centers

We work tirelessly to make sure our customer experience services are defined by excellence, superior to our competition and hands down the best in the industry. Our Contact Centers are smaller in size to promote quality, consistency and teamwork.

Marketing-Focused Approach

We provide innovative marketing strategies for our clients’ programs. We incorporate big-picture elements such as branding and customer care, as well as campaign-specific elements like product value and script writing. Every program is tailored to meet the specific needs of the client.

Legal Compliance

InfoCision provides our clients with a dedicated team of legal experts to ensure that the work we do for you is consistently compliant with state and federal laws. Our compliance professionals go above and beyond, observing a strict set of industry best practices.

Leading Technology

Our contact centers are equipped with the latest software and hardware to enable our Communicators to make the highest quality calls and maximize results. The innovative, proprietary technology InfoCision employs directly benefits our clients.

Maximize Results.

Helping You Make Informed Marketing Decisions To Find, Serve, and Keep Customers for Life

Employ Our Contact Center Solutions as an Extension of Your Brand:

  • Customer Care/Service

    Our mission at InfoCision is to be an extension of your business, a brand ambassador to your customers.

    We expertly handle millions of customer calls providing best in class service and delivering outstanding experiences at every single opportunity.

    We understand it costs you much more to acquire a new customer than to retain an existing one. Our clients rely on us to find, serve and keep customers for life by building long lasting customer relationships. In fact our service does not end with solving the caller’s immediate issue. It also includes making a positive impression by communicating in a knowledgeable, friendly and professional manner to delight and ensure customers in turn become your best brand advocates in the marketplace.

    InfoCision Provides Solutions:

    • New Product Service (with cross-sell/up-sell options)
    • Technical Assistance & Troubleshooting (Level 1)
    • Problem Solving/Complaint Handling
    • Proactive Customer Relationship Communication (welcome calls, satisfaction checkups, contract anniversary, and so on)
  • Consumer and Business Sales

    Employ our full service internal sales force to convert prospects into your loyal customers.

    Leverage our team to compliment your current resources, as we can either provide lead generation services or a multi-touch solution across the entire sales and customer care cycle.

    Our sales methodology is designed to gather key marketing intelligence and develop rapport to turn your contacts into sales and provide a superior return on investment.  Our disciplined approach includes analyzing previous calls, identifying the best days and times to reach decision makers, and specialized, ongoing sales training and coaching.  On inbound and outbound calls, fielding questions, explaining benefits and communicating a convincing case all lead prospects to say "yes" to the numerous offers we present on behalf of our clients.

    InfoCision Provides Business to Consumer and Business to Business Solutions:

    • Lead Generation and Appointment Scheduling
    • Data Verification Services
    • Cross-Selling and Up-Selling
    • Customer Retention and Loyalty Management
    • Win-Back Programs and Surveys
    • Accounts Receivable Management
  • Direct Response

    We understand you need support at the ready when customers call and we’re here when you need us to answer.

    Whether it’s a prospecting, cross-selling, upselling or win-back effort, InfoCision Communicators thrive within an aggressive, outbound sales-driven culture.

    And if it’s inbound revenue generation you’re looking for...

    At the turn of a switch, our US-based, spike-ready centers handle millions of DRTV and other media-driven inbound calls for the nation’s most recognized retail, media, and financial services giants.  Our high-efficiency call blending system gives you maximum inbound attentiveness plus incremental outbound sales revenue, at a FRACTION of the cost of an in-house center!

    InfoCision Provides Direct Response Solutions:

    • Inbound and Outbound Call Handling
    • 24x7x365 Support
    • Cross-selling and Upselling
    • Win-Back Programs
  • Fundraising, Volunteer Recruitment and Issue Advocacy

    InfoCision Communicators handle more than 50 MILLION phone calls per year. In fact, we raise more money over the telephone for nonprofit organizations than any other company in the world!

    With over 2,500 seats, our 100% US-based centers handle spikes of 500 – 2,000 calls on a regular basis, with abandon rates consistently under 5 percent. We have participated in large, nationwide events such as Idol Gives Back, Hope for Haiti, Stand Up to Cancer, and a number of other nationally televised disaster relief efforts.

    Our high-efficiency call blending system gives you maximum inbound attentiveness, which seamlessly transitions to outbound calling as the spike passes, saving clients up to tens of thousands of dollars.

    InfoCision Provides Fundraising Solutions:

    • Donor Lifecycle Programs (Acquisition, Cultivation, Retention, Win-Back)
    • Inbound Call Handling
    • Volunteer and Event Recruitment
    • Event Based Large Scale Telethons
    • Full Service Fulfillment and Direct Mail
  • Bilingual Services

    InfoCision’s Puerto Rico Center is unique, connecting on a personal, bi-cultural level with your customers.

    If it’s a Spanish-driven solution, we can carry the language and the culture across Hispanic ethnicities, and relate to the needs of the customer. If it’s an English solution, we can do the same thing.

    Located in Aguadilla, Puerto Rico, there is a terrific professional labor pool, drawing from major colleges and universities, such as the Engineering College in Mayaguez, UPR Aguadilla, and InterAmerican University.

    We employ only the finest people, whose strength is communicating with your customers. Our agents are mature –– with 95% being college educated. Retention is strong: our turnover is less than 6%, meaning that we train peak performers and keep them. Each is intensely focused on quality, sales performance and optimal customer care. To ensure that we retain the best people, we offer attractive performance-based compensation packages to all employees. In short, we do everything possible to guarantee a positive customer engagement with every call!

    Your Bi-Cultural Hispanic Contact Center Solution for:

    • Direct Response Product Sales
    • Customer Care and Technical Support
    • Nonprofit Fundraising
    • Customer and Donor Outreach (welcome calls, customer retention and win-back, etc.)
InfoCision Call Center Services

Experience the InfoCision Difference for Your Organization!

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