Call Center Solutions
Your mission is our mission! We will deliver superior performance and customer experience as we become the face of your brand. With both Nonprofit and Commercial work at the very core of our business, your goals are ours to be met! Let our clients and years of experience speak for itself.
Join the best brands as an InfoCision partner
Flexible Staffing Model
We have the scalability to adapt to your needs. Our inbound/outbound platform and staffing flexibility of up to 3,000+ agents has allowed us to handle inbound spikes as high as 40,000 calls per day. This has enabled strong partnerships with clients such as Experian, Anthem, Inmar, Little Tikes and Guthy Renker.
Agent Training and Development
We are focused on building on our people-centric approach, which is the foundation of nearly 40 years’ expertise as an award-winning contact center, leveraging existing technology, and adding tools and enhancements to bring remote people together as a cohesive, successful team.
Bilingual and Bicultural
With locations in Puerto Rico and Mexico, we have your bilingual needs covered. These call centers have experience in many industries, including insurance, healthcare and credit card management.
We CARE about your Customers
Customer satisfaction is something earned, never expected. Our customer service solutions are built with the understanding that every single touchpoint with a customer is an opportunity to earn lifetime loyalty for the brand—beginning with the very first contact.
Call Center Services
InfoCision call center solutions has you covered, whether it’s inbound and outbound consumer and B2B sales and services, business account management, lead generation, product support, customer experience management, nonprofit, surveys, get-out-the-vote, welcome/thank you calls, data verification, VoterID, answering services/virtual receptionist, credit and collections, tech support or social media management.