Omni Channel
Reaching your customers when, where, and how they choose while giving them the same great support is critical to your brand identity.
Offer a consistent experience to customers across different touch points
Text Benefits
- Effective: 97% of texts are read
- Immediate
- Pre-scripted blast text capabilities or manual delivery options
- Engage customer
Chat Benefits
- Immediate / on-demand
- Multiple, concurrent sessions
- Templated, pre-approved responses
- Automated chatbots minimize agent time
- Consent not required (few compliance concerns)
- Minimal cost
Email Benefits
- 24-hour response cycles
- Asynchronous communication (not time-sensitive)
- Easy escalation to experts
- Templated, pre-approved responses
- Consent not required
- Minimal cost
Consumers interact with brands across countless channels and media platforms.
- Social media
- Advertising
- Surveys
- Internet
- Direct mail
- Phone calls
- In-store
- Emails
- Ratings & review sites
