Tag: data analytics
Get in Touch With Customer Needs
How to Move From Data to Insights to Action
Getting Contact Center Data Into the Right Hands to Improve Processes
Customer Care: A Magnet for Consumer Retention
Why the Phone Provides High-Value Leads
Why Social Listening Is Your Secret Weapon
How to Avoid ‘Analysis Paralysis’ in the Contact Center
The Truth about Donor Retention in Nonprofit Fundraising
Quality of Customer Care Is Now in the Eye of the Beholder
To Live Chat, or Not to Live Chat? That is the Customer Care Question