Tag: quality of customer care
It’s Not About You: Keep Your Employees Focused on the Customer
Using Gamification to Motivate Your Contact Center Staff
Show Customers You Care
Web-Based Workforce Management Solutions for the Contact Center
Issue Resolution: The Primary Prerequisite for Customer Satisfaction
Listen Up! Maybe Your Customer Has a Right to Be Angry
Gearing Up Your Contact Center for the Holiday Rush
Change Your Employee Performance Metrics to Better Reflect Customer Engagement
Get in Touch With Customer Needs
Five Scary Contact Center Interactions to Banish This Halloween