Tag: quality of customer service
Team Empowerment in the Contact Center
Issue Resolution: The Primary Prerequisite for Customer Satisfaction
Listen Up! Maybe Your Customer Has a Right to Be Angry
Change Your Employee Performance Metrics to Better Reflect Customer Engagement
Get in Touch With Customer Needs
Five Scary Contact Center Interactions to Banish This Halloween
Why You Need to Go Beyond a Single Score to Improve Customer Service
A Valuable Customer Care Lesson Derived from Shark Tank
How Will Chatbots Impact the Customer Care Industry?
Slow and Steady Wins the Customer Care Race