Founded in 1982, Gary and Karen Taylor started InfoCision Management Corporation as a marketing consulting company operating out of their home in Akron, Ohio. Nearly 35 years later, and with numerous locations throughout Ohio, Pennsylvania and West Virginia, InfoCision merges comprehensive capabilities with a customized, personal approach to our clients. Our quality and versatility translates to superior results and a higher ROI for our clients.
We maintain the highest quality workforce by embodying three core principles into our workplace culture. Our Commitment to Excellence highlights our uncompromising pledge to quality and distinction. Whatever It Takes reflects our willingness to go beyond the call of duty, to ensure we deliver the highest quality results. Working Smarter is our operating concept that pertains to a variety of corporate aspects – from eliminating waste to investing in technologies that enable more efficient operations.
InfoCision’s mission is to provide direct marketing solutions that deliver our clients the highest possible return on investment (ROI). We achieve our vision of being the highest quality marketing solutions partner by helping our clients build stronger relationships with their target audience, ensuring we make and take the highest quality calls, and by creating an upbeat, positive workplace. Our philosophy has been, and always will be, to provide the highest quality services to our valued customers.
Our high quality results are a product of our high quality Communicators. They relay your message to customers and donors to help you build long lasting relationships.
Skilled – Our Communicators are assigned to programs based off their skills, proficiencies and passions. We employ skills-based routing so that calls are routed to the most experienced and knowledgeable Communicators for a particular product, service or program.
Knowledgeable – All our Communicators receive in-depth, program-specific training so they have a true understanding of your organization and your customers or donors.
Professional– We are the brand ambassadors for your company. Our specially selected Communicators are mature, experienced professionals – ensuring every phone call portrays a positive perception of your organization.
Each client receives a single point of contact backed up by a team of marketing specialists, who are ready to address your every need. Your Account Management Team gives you one-stop access to our entire staff - from creative strategists to technical services to call center operations.
Our Account Staff have always been a key differentiator for InfoCision. The dedicated teams provide feedback, analysis, and program management that is unmatched in the industry. Our teams are made up of talented individuals carefully selected to serve the clients in each industry.
InfoCision’s talented account teams will build a custom program tailored to your organization’s goals. Rely on our proven methods to guide your telemarketing program through its complete cycle to deliver you winning results.
Chair of the Board
Chief Executive Officer
Chief Operating Officer
Chief Financial Officer
Chief Strategy Officer
Chief Technical Officer
Technology fuels our industry – that’s why we heavily invest in it! Our cutting edge technology allows our clients’ programs to run optimally. We have an entire building dedicated to our IT team. The result: customizable, integrative solutions for every need, every program, and every industry.See what our IT team has been creating. LEARN MORE
Primary Industries We Serve:
Helping You Enhance Business-To-Business Sales
Maximizing Customer Satisfaction And Profitability
Cable And Television Provider Customer Support
Wireless And Internet Service Provider (ISP) Solutions
Where InfoCision Started
Enhancing Donor Relationships for Our National Nonprofit Partners
Keeping Your Donors Informed And Empowered
Helping You Mobilize Your Supporters
Quality Solutions For Every Industry
Just a Few of the 150+ Brand Name Clients We Represent:
MVP Quality Award
InfoCision is the only company to win a Marketing Via Phone (MVP) Quality Award every year since its inception in 1993. This award is presented by Customer Interaction Solutions magazine to the teleservices company that demonstrates the strongest commitment to excellence, highest quality and most stringent ethical standards.
NorthCoast 99 Award
The Employers Resource Council (ERC) grants NorthCoast 99 Awards annually to recognize the 99 best employers in Northeast Ohio. InfoCision has received this award – along with various special awards – every year since 2001.
Crain's Leading Edge Award
InfoCision has received the Leading Edge Award every year since 2006. Crain’s Cleveland Business and Entrepreneur’s Edge present the award to Northeast Ohio companies that are creating value for themselves and the community. Winners are determined by a formula that looks at EBIT (earnings before interest and taxes), employee compensation, growth rate and other important factors.
Top Workplaces in Northeast Ohio
Since the The Plain Dealer began ranking the Top Workplaces in Northeast Ohio in 2010, InfoCision has been included on the list. Rankings are based on surveys taken by a random sample of employees at 235 local companies to measure their feelings about the places they work.
ATA Outstanding Corporate Citizen Award
InfoCision is a two-time winner of the ATA Outstanding Corporate Citizen Award. The award is presented by the American Teleservices Association (ATA) to a member corporation for its philanthropic impact in the community through direct or indirect support of charitable projects.
NEO Success Award
InfoCision has won ten NEO Success Awards. The awards are presented by Inside Business magazine to acknowledge businesses for creating economic growth and jobs, and helping to revitalize the business climate in Northeast Ohio.
Cascade Capital Growth Awards
InfoCision has been named a Cascade Capital Business Growth Award winner ten times in our company history. The Business Growth Awards honor companies for increasing sales and employee base, and for contributing to the region’s economic vitality.
International Service Excellence Award
DMA International Echo Awards