A Commitment to Excellence – The InfoCision Difference
Over 40 years ago, Gary and Karen Taylor started InfoCision out of the breezeway of their home in Akron, Ohio. Today we remain a privately held, woman-owned business running marketing programs across the globe.
Our Principles & Mission
Guiding Principles – We maintain the highest quality workforce by embodying three core principles into our workplace culture. Our Commitment to Excellence highlights our uncompromising pledge to quality and distinction. Whatever It Takes reflects our willingness to go beyond the call of duty, to ensure we deliver the highest quality results. Working Smarter is our operating concept that pertains to a variety of corporate aspects – from eliminating waste to investing in technologies that enable more efficient operations.
Our Mission – InfoCision’s mission is to provide direct marketing solutions that deliver our clients the highest possible return on investment (ROI). We achieve our vision of being the highest quality marketing solutions partner by helping our clients build stronger relationships with their target audience, ensuring we make and take the highest quality calls, and by creating an upbeat, positive workplace. Our philosophy has been, and always will be, to provide the highest quality services to our valued customers.
Diversity, Equity, and Inclusion – As a proudly diverse workplace, InfoCision is committed to our diversity, equity, and inclusion initiatives company-wide as we continue to cultivate a company culture in which all employees feel valued and empowered by both upper management and fellow employees. With a virtual employee base spanning country wide, we work to intentionally create a space in which each and every employee feels their workplace is a safe place. Visit our Awards page to view our current DEI awards and certifications, including our #1 ranking on Crain’s Cleveland’s Largest Women-Owned Businesses, our Woman Business Enterprise (WBE) certification, and more!
Meet Our Team
Committed to your success
Our dedicated teams provide feedback, analysis, and program management that is unmatched in the industry.
Our Call Center Agents – Your Brand Advocates
Our high-quality results are a direct product of our high-quality call center agents. They ensure every interaction with your valued customers relays your branding message while providing best in class service.
Skilled – Our agents are assigned to programs based off their skills, proficiencies, and passions. We employ skills-based routing so that calls are routed to the most experienced and knowledgeable Communicators for a product, service or program.
Knowledgeable – All of our agents receive in-depth, program-specific training so they have a true understanding of your organization and your audience.
Professional – We are the brand ambassadors for your company. Our specially selected agents are mature, experienced professionals – ensuring every phone call portrays a positive perception of your organization.
Marketing Account Teams
Each client receives a single point of contact backed up by a team of marketing specialists, who are ready to address your every need. Your Account Management Team gives you one-stop access to our entire staff – from creative strategists to technical services to call center operations.
Our Account Staff have always been a key differentiator for InfoCision. The dedicated teams provide feedback, analysis, and program management that is unmatched in the industry. Our teams are made up of talented individuals carefully selected to serve the clients in each industry.
InfoCision’s talented account teams will build a custom program tailored to your organization’s goals. Rely on our proven methods to guide your telemarketing program through its complete cycle to deliver you winning results.
IT Client Services
Technology fuels our industry – that’s why we heavily invest in it! Our cutting-edge technology allows our clients’ programs to run optimally. We have an entire building dedicated to our IT team. The result: customizable, integrative solutions for every need, every program, and every industry.
Gary Taylor received his Bachelor’s degree in Marketing from the University of Akron in 1975, and earned his MBA from the University in 1977. In 1982, he and his wife Karen started InfoCision Management Corporation. Throughout his career, Gary was recognized multiple times for his achievements and hard work, including the American Teleservices Association Pioneer Award and the Alumni Honor Award (University of Akron). Additionally, the University of Akron opened the Gary L. and Karen S. Taylor Institute for Direct Marketing. The Taylor family also made the anchor contribution to make the construction of InfoCision Stadium on the University of Akron campus possible.
Since InfoCision’s founding in 1982, Karen Taylor has served InfoCision in a variety of strategic capacities. In her current role as Chair of the Board, Karen meets regularly with the Executive Team to ensure InfoCision is maximizing results, returns and satisfaction for our clients while continuing to meet its operating needs. She ensures InfoCision’s clients are treated properly and receive the highest quality service in the industry. In 2016, Karen was awarded a Ph.D. as a Doctor of Humane Letters from The University of Akron for her strong involvement and philanthropic ties in the community.
As Chief Executive Officer, Craig Taylor focuses on the long-term strategy and growth of the company while building upon InfoCision’s core fundamental values. He also oversees InfoCision’s expansion construction projects. Craig serves as the Treasurer of the Gary L. and Karen S. Taylor Family Foundation, which is dedicated to giving back to the community and helping those in need. Craig graduated with honors from The Ohio State University with dual degrees in marketing and transportation and logistics.
- Steve Boyazis – President
- Mike Langenfeld – Chief Operating Officer
- Dave Hamrick – Chief Financial Officer
- Michael Van Scyoc – Chief Strategy Officer
- Mike White – Chief Technical Officer