InfoCision, Your Global Contact Center Partner

InfoCision is a global leader in contact center and BPO services. It was established by Gary and Karen Taylor out of the breezeway of their home in Akron, Ohio.

Today, we remain a privately held, woman-owned business running marketing programs across the globe, focusing on long-term partnerships, not just short-term returns.

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Your Trusted Call Center Support Services Provider in the United States and Across the World

We’re headquartered in Akron, Ohio, an actively hire agents across 30+ states in the US, Puerto Rico, Mexico and Philippines.

Your Success is Our Success

Every interaction matters – it’s a reflection of your brand and a golden chance to cultivate long-term relationships. At InfoCision, we understand the monumental role service call centers play in your business’s growth.

Agent Profile

The heart of InfoCision lies in our dedicated agents who prioritizes and CARE about your customers’ needs. They are the backbone of our contact center support services, with 78% in full-time roles and a remarkable 90-day retention rate of 90%. We promote a work culture that celebrates achievements and fosters individual growth. With our homegrown agent dashboard, Own My Excellence, our agents take charge of their success, tracking their progress in real time, aiming to become the next call center superstar.

90%

90+ Days Retention Rate

78%

Of Agents Work Full Time

agent sitting on couch looking at computer

InfoCision Supervisor Profile

Our supervisory team, with an average tenure exceeding seven years, is the guiding force of InfoCision’s call center support services. We have a meticulously designed training program at InfoCision Management Corporation University (IMCU), which offers not just introductory supervisory training but also continuous career progression.

With a 1:15 supervisor to agent ratio, over 80% of a supervisor’s time is committed to coaching, nurturing, and mentoring, ensuring that we exceed YOUR KPIs.

1:15

Supervisor to agent ratio

Years Average Supervisor Tenure

Marketing Account Team

Each client receives a single point of contact backed up by a team of marketing specialists, who are ready to address your every need. Your Account Management Team gives you one-stop access to our entire staff – from creative strategists to technical services to call center operations.

IT Client Services

Technology fuels our industry – that’s why we heavily invest in it! Our cutting-edge technology allows our clients’ programs to run optimally. We have an entire building dedicated to our IT team.

The result: customizable, integrative solutions for every need, every program, and every industry.