Expertise & Experience

In our 5+ years of working with InfoCision, I have enjoyed a positive working relationship with Nicci and Katie, and the Communicator team.  I have found the following:
• You and the team have been extremely responsive when we have had urgent issues that required a quick reaction and response to our members’ inquiries.
• The Communicators have upheld a good level of customer service that we can rely on.
• The Communicator team has been nimble and dedicated in problem-solving as our partners, particularly during times when our young program was experiencing growing pains. 
I am sincerely grateful for our partnership, and particularly for yours and Katie’s care in servicing our account needs.

When you work with InfoCision, you feel an authentic sense of engagement and partnership that is hard to find anywhere else. There is never a moment where I have to worry about what happens at their call centers because their talented Communicators, Account Teams, and Senior Leadership work around the clock to ensure that our needs are not only met, but far exceeded. Our relationship with InfoCision has allowed us to quickly scale our operations, so that we can seamlessly serve our clients better.

We have had a wonderful partnership with InfoCision for over five years.  They have consistently delivered timely and effective results.  Our account reps demonstrate a terrific positivity and dedication, working tirelessly to meet our needs through many changes and with thoughtful suggestions to help address challenges.  We value our relationship with InfoCision as a major asset.

ClearChoice has developed a great relationship with InfoCision for 8 years now, with myself being the liaison between InfoCision and ClearChoice for 5 years. Our partnership has grown stronger over the years, working together more closely on projects and further seeing how InfoCision can better assist us in our business. We are looking forward to further expanding our relationship in 2020 with an upcoming project that will incorporate InfoCision even more into our growing business! The dedication to our business has made our partnership a seamless one, with both parties having an open and close connection at all times.

For the past eight years, InfoCision and Cox Communications have cultivated a prolific and trustworthy partnership. From contact center services to more specialized programs, including Chat and SMS services, InfoCision ensures our customers are of the upmost importance to anyone and everyone that touches our programs, from the call center staff to the executive team. Working with InfoCision has truly provided our business the opportunity to grow and provide the best customer experience possible, while never saying no to any challenge thrown their way.