What InfoCision Offers
At InfoCision, we understand that every industry has its own unique challenges — and the “one-size-fits-all” solution doesn’t always work for everyone to deliver the desired results. That’s why we’ve spent more than 40 years perfecting strategies that are customized, measurable, and proven to work across both commercial and nonprofit sectors.
Whether your goal is driving sales, increasing donor engagement, or building long-term customer loyalty, we combine world-class talent, data-driven insights, and cutting-edge technology to help you achieve more.
From Fortune 500 companies to mission-driven organizations, we serve as a seamless extension of your team, delivering the performance, personalization, and scalability you need to stay ahead. We operate in 30+ states in the US, Puerto Rico, Mexico, El Salvador, and the Philippines, and our 90% retention rate is a testament to our commitment to providing our clients with the best possible service.
Many businesses struggle with high call volumes and inconsistent close rates. InfoCision solves this by delivering scalable, data-driven omni-channel outreach that keeps your pipeline full and active. The result?
A proven ability to manage up to 40,000 customer interactions a day – ensuring you never miss a sales opportunity and maintain consistent performance across every campaign.
Poor response times and wasted ad spend drain growth potential. Our team uses precise speed to lead with proven cadences and channels to get your brand there first. With InfoCision’s proprietary R3 technology, you can expect immediate engagement with a lead, driving to higher conversion rates that turn prospects into revenue.
Chat, SMS, Email, Social Media
Disconnected communication channels create frustration. InfoCision unifies every touchpoint into a seamless cadence strategy, ensuring consistent brand experiences and faster resolution times. The outcome is stronger customer loyalty and higher conversion rates across every channel.
Complex buying cycles and multiple decision-makers can stall deals. We implement proven tactics to get past the Gate Keepers and use a consultative selling strategy that closes the deal.
Too many businesses stay stuck in reactive service mode. We flip that by delivering proactive support via phone, chat, email, and SMS. The result is happier customers, higher Net Promoter Scores, and more opportunities for upselling.
Nonprofits often face donor fatigue and lapsed donors. InfoCision combats this by deploying mission-driven outreach strategies that inspire action. Our approach leads to higher donor lifetime value and long-term fundraising success.
Fragmented campaigns weaken brand experience and customer loyalty. We integrate messaging across every channel to create seamless customer journeys. The payoff is a stronger brand connection, increased retention, and repeat sales.
Inconsistent agent performance and high churn limit growth. InfoCision invests in real-world simulations and ongoing coaching, through InfoCoach, to keep your team sharp and effective. This leads to higher productivity, stronger customer experience, and long-term agent retention.
Why Businesses Choose InfoCision
Choosing the right contact center partner means finding a team that delivers results, adapts to your needs, and proves its value every step of the way. InfoCision combines award-winning service, cutting-edge technology, and decades of expertise to help your business grow.
Dedicated live agents at InfoCision
Partner With The Leading BPO Today
At InfoCision, we don’t just take calls, we embed ourselves into your business as a true strategic partner. Every interaction is guided by your goals, with solutions tailored to your KPIs and a commitment to ongoing feedback and collaboration. That means measurable results, stronger performance, and a contact center team that feels like part of your own.
More than a vendor, InfoCision is a growth engine. By fusing human expertise with advanced AI, we set a new standard for customer and donor experience, combining empathy with precision to deliver lasting impacts.
Ready to see the difference a world-class partner can make? Let’s build a solution that drives conversions, strengthens customer loyalty, and takes your business to the next level.
Accreditation and Credentials
We operate with the highest standards of compliance, adhering to FTC and FCC regulations, maintaining SOC 2 Type II certification, and being fully PCI Level 1 Service Provider certified and HIPAA compliant. Security, privacy, and regulatory excellence are the foundation of every solution we deliver.
