Contact Center Solutions that Deliver Results
Empowering global connections with unparalleled customer service and contact center solutions
Global Expertise in Multi-Channel Contact Centers
With over 40 years of experience in the contact center industry, we have a deep understanding of what it takes to deliver excellent customer service. We operate in 30+ states in the US, Puerto Rico, Mexico, and the Philippines, and our 90% retention rate is a testament to our commitment to providing our clients with the best possible service.
40
years expertise
30%
improvement on your ROI
90%
agent retention rate
Superior Service Across Industries
Spanning across industries, InfoCision becomes the face of your brand as we work to better serve your clientele. Whether your business needs consist of consumer services, business-to-business relations, fundraising efforts, or artificial intelligence (AI), we have the solution to help you achieve your business goals.
Inbound & Outbound Sales
Empower your business to handle inbound spikes that surge to as high as 40,000 calls per day.
Lead Generation
Utilize our expert multi-touch, omnichannel support to world-class, nationally recognized by brands.
Direct-to-Consumer Marketing
Enhance advertising efforts with promotion and service to provide a seamless experience across various channels.
Inbound & Outbound Fundraising
Leverage our expert multi-touch, omnichannel fundraising and donor service support to nonprofit organization brands.
Business-to-Business
Find the perfect fit that aligns with your customer care requirements to cater to your unique needs and program goals.
Agent Excellence
Train your contact center agents with realistic simulations that will give them the skills and confidence to handle any situation.
Customer Service & Care
Our customer service solutions are tailored to help you nurture long-lasting loyalty, from the very first contact and conversation.
Bilingual Expertise
Multi-lingual contact center services for a variety of industries, including insurance, healthcare, and credit card management.
Chat / SMS / Email / Social Media
Leverage the power of text messaging to send urgent communications to reach your audience quickly and boost your exposure for better business results.
Find the right program goals that fit your business
Why Choose Us?
InfoCision offers flexible, scalable, and customized call center support services. We ensure that your BPO services reach the right target customers at the right time.
Global Reach
Domestic, nearshore and offshore contact center solutions in traditional brick and mortar, work at home or InfoHub solutions.
Omni-Channel Solution
Reaching customers with the right message, at the right time, through the right medium.
Business Intelligence
Utilize every aspect of your data. Create adaptable models to reach peak performance.
Woman-Owned
Women Business Enterprise (WBE) Certification
Trusted by Leading Brands
Why take our word for it? While we know it is in your business’ interest to work with us, let our client testimonials advocate on our behalf. We collaborate with the nation’s top brands, including Fortune 500 companies, leading nonprofit organizations, and small business associations with which we provide award-winning services.
Your Mission is Our Mission
Experience superior performance with InfoCision’s contact center services, catering to both nonprofit and commercial clients worldwide. Let’s discuss the potential of our partnership.