Simulated Call Center Training Makes Real-Life Perfection
Make every call count. Train your agents to handle every scenario like an expert.
InfoCision ACE simulator is designed to provide your contact center agents with simulation-based training to empower your agents with the skills and confidence needed to handle every customer interaction with finesse and professionalism.
In a realistic environment, agents learn to handle delicate situations, be empathetic and understanding, and hone skills such as crossselling and up-selling without any risk to your reputation.