On this blog we focus quite a bit of attention on improving customer service, and with good reason—it’s critically important to success for most organizations. We discuss the company-wide commitment it takes to provide a high quality of customer service and the importance of getting buy-in from employees.
At the same time, executives and managers also have to be committed to providing top-notch service, and not just to customers. Paying attention to your employees’ thoughts and needs is what helps you create a company culture that lends itself to great service.
So what I’d like to do in this blog post is challenge executives and managers out there to make one promise to your workers for 2015. You can announce your commitment publicly or keep it to yourself; the important thing is that you follow through. What kinds of promises am I talking about? Here are just a few suggestions:
- Create an open-door policy for employees that allows them to take their concerns to any executive or supervisor at any time
- Plan one “employee appreciation” day per quarter where you recognize exceptional accomplishments from your staffers and organize a fun activity to celebrate
- Give employees opportunities to take on new projects that help your company grow and innovate while furthering professional development for those workers
The reason I recommend starting with one promise is that it’s easier to focus on that one pledge and follow-through on it for 12 months than to try to accomplish 10 different goals. In other words, sometimes you need to take baby steps before you can run a marathon. I hope you’ll consider my challenge and start 2015 off on the right foot by renewing your commitment to your employees.
What promise will you make to your employees this year? Share your ideas in the comments section below!
Steve Brubaker began his career at InfoCision in 1985. In his current role as Chief of Staff and as a member of the Executive Team he is responsible for HR, internal and external communications, and manages the company’s legal and compliance departments. Brubaker is a member of a number of professional organizations, including the American Teleservices Association (ATA). He also donates his time to serve on several University boards, including the Executive Advisory Board for The Taylor Institute for Direct Marketing at The University of Akron and The University of Akron Foundation Board. He has also been honored with a number of awards and recognitions for his contributions to the call center industry, including the ATA’s higher honor, the prestigious Fulcrum Award.