InfoCision: The Healthy Call Center

Last week, InfoCision’s Chair of the Board, Karen Taylor shared an interesting article with us about the benefits of periodically standing up at work instead of sitting down all day.  It really got me thinking about how important it is to stay focused on healthy activities, especially when working in a role that may require … Continued


Offshoring: is it really worth it?

As Chief of Staff at InfoCision, I am constantly looking at newsfeeds and industry updates, trying to keep up on the different trends, rules and regulations that are going to impact our call centers. Recently I stumbled upon an article that caught my eye because it involves one of the most well-known American companies bringing … Continued


Customer Service: The Key to Direct Marketing and Telemarketing Success

Recently, InfoCision’s Vice President of New Business Development, Yvonne Anderson was featured in an online exclusive article in Electronic Retailer Magazine all about customer service.  Yvonne brought up some great points in the article that I feel are definitely worth sharing: Excellent Customer Service Starts with the People Can you see them smiling through the … Continued


InfoCision Celebrates 10 years in Mansfield

Corporate culture unique in telemarketing industry Yesterday we had the honor of celebrating the 10 year anniversary of our Mansfield location. Local leaders, including the Honorable Mayor, Timothy Theaker; President of the Mansfield-Richland Area Chamber of Commerce, Kevin Nestor and even the newly crowned Miss Ohio, Elissa McCracken joined us as we celebrated this milestone … Continued


The True Importance of Work Place Diversity in Direct Marketing

There is no doubt that diversity in the workplace benefits everyone from employees to clients, and the challenge is to continue to embrace that culture; here at InfoCision, we have done, and continue to do, just that. I was able to sit down with our director of human resources, Carla Grasso and had a conversation … Continued



Welcome to The Right Call

Welcome to The Right Call!  In conjunction with InfoCision’s brand new website at www.infocision.com, we are also rolling out a new blog that we hope will be a marketplace for ideas in the call center and direct marketing industries. At InfoCision, we have industry-leading experts on staff who are committed to providing their teams with … Continued