Satisfying the Customer Service Needs of the NOW Generation

People want things NOW!  I know I’m guilty of this myself. With close to 79% of Americans online according to Internet World Stats, the need to engage customers and potential customers immediately is more important than ever, especially with the incredible growth of mobile devices and tablets. The other day I was on various websites … Continued


Welcome to The Right Call

Welcome to The Right Call!  In conjunction with InfoCision’s brand new website at www.infocision.com, we are also rolling out a new blog that we hope will be a marketplace for ideas in the call center and direct marketing industries. At InfoCision, we have industry-leading experts on staff who are committed to providing their teams with … Continued


More than lip service: Quality involves detailed analysis

InfoCision’s commitment to quality never wavered through its growth and expansion. “Our goal is to deliver our clients the highest possible return on investment, and our commitment to quality has enabled us to produce superior results,” says Brian Feisthamel, director of quality assurance at InfoCision. InfoCision actively demonstrates its belief in quality through its quality … Continued