Do your Communicators have the best tools and techniques to do their jobs well? If so, you’ve likely learned that less is more. Fewer Communicators with heightened skills are a greater contact center asset than more Communicators with fewer skills. That means it makes sense to develop a customer service approach that optimizes the customer … Continued
On October 23, InfoCision CFO Dave Hamrick was honored as CFO of the Year in the large private company category, presented by Crain’s Cleveland Business.