Critical Conversations in the Contact Center

Your brand voice, as well as the customer experience you deliver, can be either buoyed or destroyed for a customer by one poor interaction with a customer care Communicator. It all comes down to that single individual and how effectively he or she resolves the customer’s issue. That’s a lot of pressure on Communicators—and their … Continued


InfoCision attending DMA2013 in Chicago October 13-15

Stop by booth #1019 to learn how we will help you FIND, SERVE and KEEP your high-value customers for life Going to the Direct Marketing Association conference is always a highlight in any marketer’s year. I am pleased to say that InfoCision will once again be exhibiting at this important event that is being held … Continued