Satisfying the Customer Service Needs of the NOW Generation

People want things NOW!  I know I’m guilty of this myself.

With close to 79% of Americans online according to Internet World Stats, the need to engage customers and potential customers immediately is more important than ever, especially with the incredible growth of mobile devices and tablets.

The other day I was on various websites checking out different vacation packages. A couple of the sites gave you the option of submitting a request for additional information, which I did…If I would have gotten a phone call while I was on their site, the odds of me booking with them would have certainly increased!

InfoCision recently hosted a webinar on a service we offer that will do just what I needed when I was on those vacation sites – we can call people within seconds of them submitting their contact information online.

And because the customer’s needs are being met immediately, they feel positive about the interaction and are more open to hearing about and signing up for additional services and products. For one of our clients this has led to a 26 percent decrease in their cost per unit.

The Customer Service Message

At InfoCision, we strive to create the very best experience for our clients’ customers and our R3 service allows us to do just that. In researching for the webinar I ran across some interesting information I’d like to share with you. Did you know that within the first hour of someone submitting their information online, the odds of contacting them decreases by over 10 times? But, if you call them within five minutes the odds of getting a hold of them increases 100 times!

There’s more great info like this in the webinar so if you have about 45 minutes to check it out here. And please, feel free to stop back here and let me know what you think.