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Requirements & FAQs

PC/Laptop:

  • PREFERRED: PC/Laptop with Windows 10 or 11

MINIMUM PC/LAPTOP REQUIREMENTS:

HARDWARE:

  • CPU: Intel Core i3 or higher (AMD Ryzen 3 or higher may be acceptable)
  • RAM: 4GB +
  • Monitor — 17″ minimum size
  • Dual monitors required for programs that access 3rd party/client systems
  • External wired mouse
  • Wired USB Headset – with mute & volume control, required by day one of training
  • Wireless or 3.5mm analog headsets are not acceptable
  • Webcam

SOFTWARE:

  • Current Microsoft operating system–Windows 10 or 11
  • Microsoft Windows Update enabled
  • Window Defender Antivirus — with up-to-date signature/config file
  • Google Chrome Browser — latest version
  • TeamViewerQS must be installed — download from IMC secure website
  • IMPORTANT: all non-essential software MUST NOT BE RUNNING.
  • No audio or video streaming, no gaming apps running.
  • Make sure they are not running in the background.

PERSONAL PHONE:

  • Needed to receive initial DUO call for 2-factor authentication
  • Number/Name Blocker apps need to be turned off to receive call

MINIMUM REQUIREMENTS:

  • High-Speed — 25Mbs or higher ISP Subscription , Cellular (HotSpots) or satellite-based ISP’s not permitted
  • ISP must be highly stable with no packet loss
  • If others in home are using internet, minimums will need to be higher
  • Wired connection to router to ensure maximum download speeds
  • Minimum download: 25Mbps
  • Minimum upload: 5Mbps

Other Requirements:

  • Web Cam and either external speakers or sound on your computer
  • USB Headset
  • A phone line to access the conference line for training

application process

Click APPLY NOW and complete the entire application. Once completed, you will be prompted to schedule your self-led, video interview that you can submit at any time. Details will be sent to you via email. If not prompted to schedule your interview, your application was not accepted, and an email with details will be sent to you immediately.

If not prompted to schedule a video interview, then your application was not accepted, and an email with details will be sent to you immediately. Please reach out through the “Contact Us” page on our website if you would like to try again.

All communication throughout the application process will be through email via our automated email system, so make sure to check all email inboxes, including junk/spam folders.

It will take 3-5 business days for a Recruiter to review your interview. Once reviewed, you will receive an email with your next steps. (Be sure to check your spam/junk folders as all emails are sent from our automated system.)

Yes, InfoCision does not provide equipment. Prior to a job offer, we do run a technology check to confirm that you have all the required equipment.

We need to confirm that your system/Internet speeds are compatible with our systems.

This process can take anywhere from 5 – 10 business days based on how quickly you fulfill the requested steps.

Once a recruiter receives your passing technology check, they will be in touch via email with next steps.

If you worked for InfoCision only once before, we ask that you wait 45 days from your last date of employment to reapply. If you worked for us more than once before, we ask that you wait six months from your last date of employment to reapply. In both situations, you will need to go through the entire application and hiring process again.

Your application is valid for 90 days from the time it is submitted.

We now handle all of our recruiting communication via email. You may use the “Contact Us” option on our website to reach out with any questions that are not answered within the job description.

We offer new training classes each week, but it can take up to 2 weeks to complete the hiring process.

Currently, we are offering Work-at-Home Call Center positions that are 100% remote. For corporate opportunities, please visit our Corporate Careers page.

Our work-at-home positions are all call center based that require you to handle both outbound and inbound phone calls for our various clients. We offer positions in either Commercial Sales or Fundraising for Non Profit, Christian, and Conservative organizations.

Yes, we have brick and mortar call centers in Ohio (Akron, Uniontown, and Austintown) and West Virginia (Huntington).

Since interviews are self-led, not live, there is no need to reschedule. Please simply follow the link in the email to submit your interview at your earliest convenience.