InfoCision, Your Global Contact Center Partner
InfoCision is a global leader in contact center and BPO services.
We were established by Gary and Karen Taylor out of the breezeway of their home in Akron, Ohio.
Today, we remain a family-led, woman-owned business running marketing programs across the globe, focusing on long-term partnerships, not just short-term returns.
Your Success is Our Success
Every interaction matters; it’s a reflection of your brand and a golden chance to cultivate long-term relationships. At InfoCision, we understand the monumental role service call centers play in your business’s growth.
Agent Profile
The heart of InfoCision lies in our dedicated agents who prioritizes and CARE about your customers’ needs. They are the backbone of our contact center support services, with 78% in full-time roles and a remarkable 90-day retention rate of 90%. We promote a work culture that celebrates achievements and fosters individual growth. With our agent dashboard, Own My Excellence, our agents take charge of their success, tracking their progress in real time, aiming to become the next call center superstar.
InfoCision Supervisor Profile
Our supervisory team, with an average tenure exceeding seven years, is the guiding force of InfoCision’s call center support services. We have a meticulously designed training program at InfoCision Management Corporation University (IMCU), which offers not just introductory supervisory training but also continuous career progression.
With a 1:15 supervisor-to-agent ratio, over 80% of a supervisor’s time is committed to coaching, nurturing, and mentoring, ensuring that we exceed YOUR KPIs.
