Services
Inbound Contact Center Services
Inbound Sales Programs
Ready to drive more revenue, not just calls

Customer Retention
Don’t let valuable customers slip away

Customer Support (CX)
Global reach. Local expertise. Scalable Inbound Customer Support

Omnichannel Campaigns
Smarter, faster, and more connected customer experiences

Outbound Contact Center Solutions
Outbound Telemarketing
A Trusted leader in upselling, welcome calls and retenetion

SMS Services
An average 97% open rate and 90% of messages read

Speed to Lead (S2L)
Proprietary R3 Program. Don’t Wait; Convert faster

Omnichannel Campaigns
Integrated chat, SMS, email and Social Media campaigns

InfoEngage AI Platform: Technology Suite
InfoCoach (CSAT & Coaching)
AI-powered performance evaluator for sales, CX, and compliance

InfoVoice (Intelligent IVR)
Intelligent Virtual Agents that turn calls into qualified opportunities

InfoRoute (Call Routing)
Time-based routing, API data lookup, IVR prompts and more

SkillScenar.io
AI-powered call simulation built for real results

Golfer ID (Efficiency)
ID callers faster and improve efficiency and CX

New Solutions Coming Soon

InfoAssist (Knowledge Aid)
InfoTalent (Tracking & Scoring)
InfoChat (AI Chatbots)
Industries
Automotive
Business-to-Business (B2B)
Banking & Financial Institutions
Breach Support
Cable & Telecom
Direct Response
Government
Healthcare
Home Improvement
Logistics
Real Estate
Tourism
Energy & Utilities Companies
Non-Profit Contact Center Solutions
Fundraising Direct Response
Your Mission deserves momentum and we are here to keep it moving forward

Donor Care & Support
A BPO where you’re not outsourcing donor care; You’re gaining a trusted partner

Nonprofit Fundraising, Upgrades & Reactivations
Outbound data-driven strategies with mission-trained agents and personalized outreach
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Is InfoCision a certified woman-owned business?

Yes. InfoCision is a certified Women Business Enterprise (WBE), founded in 1982 and headquartered in Akron, Ohio.

By Alicia DeCaro|2026-10-28T13:57:28-04:00October 28, 2026|Contact Sales|Comments Off

Is InfoCision a certified woman-owned business?

Is InfoCision a certified woman-owned business?

About the Author: Alicia DeCaro

Global Expertise in Multi-Channel Contact Centers

Is InfoCision a certified woman-owned business?

Is InfoCision a certified woman-owned business?

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About the Author: Alicia DeCaro

Global Expertise in Multi-Channel Contact Centers