Running a cable, fiber or telecom business means managing complex subscriber relationships, high call volumes, technical inquiries, and relentless competitive pressure, all while keeping churn rates low and satisfaction scores high.
But here’s the reality:
InfoCision has been providing contact center solutions to telecommunications companies since 2006, delivering proven, scalable contact center solutions for MSOs and Telcos nationwide. Built on a founding principle of Information + Decision, our data-driven approach means every program strategy, scripting choice, and channel decision is grounded in insights, not instinct.
Why Trust InfoCision for Your Cable & Telecom Business?
InfoCision is a leading BPO partner for cable operators and telecom providers, delivering scalable contact center solutions across:
InfoCision is women- and family-owned with client relationships spanning 15+ years. We hold SOC 2 Type II and PCI Level 1 certifications, with a dedicated compliance department monitoring FTC and FCC regulations.
Our PerformanceIQ SaaS Platform is a fully integrated suite of AI tools purpose-built for contact center performance, enhancing every subscriber interaction with smarter routing, faster resolutions, and measurable gains:
InfoCision Services for Cable & Telecom Companies
Every inbound and outbound interaction is an opportunity to grow subscriber value, one that many companies miss without the right partner. Our trained agents and AI-assisted tools handle sales, contract renewals, and upgrade conversations with precision.
“Telcos that incorporate personalized upsell across the customer journey can drive a 50% increase in upsell conversion and a 5–8% improvement in total revenue.” McKinsey & Company, “The Critical Bets on the Future of Telco Value Creation“ (2026)
Let InfoCision drive your next upgrade campaign. Get Started!
Keep Subscribers From Leaving
Churn is expensive; acquiring a new subscriber costs 5–7x as much as retaining one. InfoCision specializes in retention conversations, saving subscribers at the moment of disconnect using highly skilled agents and intelligent offer strategies.
- Reduce churn with proactive and reactive retention programs
- Save subscribers with targeted, personalized offers
Bain & Company’s research on cable and telecom found that some providers lose between 2.5% and 3% of their customers each month, which translates to roughly 30–36% of their entire subscriber base each year.
Bain continues that reducing churn by even 50 basis points is worth roughly $240 million in lifetime value for a mid-size wireline provider within 18 months
Protect your subscriber base. Request a Demo!
Build Trust and Reduce Repeat Contacts
In cable and telecom, experience is everything, and today’s subscribers have more choices than ever. InfoCision delivers inbound support, outbound welcome calls, and follow-ups that strengthen relationships.
- 100% of interactions are analyzed via automation, surfacing coaching opportunities and compliance risks in real time
- CSAT tracking across all channels with continuous performance improvement
- Improve CSAT, reduce repeat contacts, and increase subscriber lifetime value
Elevate your subscriber experience. Connect with InfoCision!
Capture Subscribers at the Most Critical Moment
A subscriber who moves is your biggest retention risk and your biggest growth opportunity. InfoCision’s Movers Programs intercept subscribers before, during, and after a move, retaining existing service and onboarding at new addresses before competitors do.
- Contact subscribers who are researching services for their upcoming move
- Re-sell and upgrade service at the new address
CTAM / Porch Group Media Research note: 14 million Americans move every year. Providers who reach them first are 5x more likely to win their long-term loyalty, but the window is only 75 days.
Win the mover moment. Learn More!
Meets Subscribers Anywhere
Subscribers don’t just call anymore; they chat, text, and email. InfoCision delivers true omnichannel engagement: Voice, Chat, Email, Inbound, and Outbound, connecting all touchpoints into one seamless experience.
- Over 60% of customers prefer texting or chat for service updates
- Maintain consistent messaging and improve response times across all channels
Deliver a connected experience. InfoCision’s omnichannel solutions
InfoCision’s Performance IQ Platform transforms contact center performance across every program type. InfoVoice handles intelligent voice automation and conversational IVR so subscribers reach resolution faster. InfoCoach, powered by SupervizeAI, delivers continuous QA, real-time coaching alerts, and AI quality scoring across 100% of interactions.
- Intelligent virtual agents can handle 40–70% of routine inquiries, billing, outage notifications, and basic troubleshooting
- InfoCoach monitors every agent interaction, detects variances, and triggers real-time coaching when needed
- 24/7 availability without increasing staffing; reduce abandonment and hold time frustration
Never miss another subscriber interaction. Learn More about PerformanceIQ!
Contact Center Solutions Built for Every Cable & Telecom Provider
InfoCision supports a wide range of MSO and telecom program types, including:
Whether managing seasonal campaigns, outage spikes, or steady-state care and retention, InfoCision ensures every subscriber interaction is captured, handled professionally, and optimized for revenue.
Lower Churn. More Upgrades. Better Subscriber Experiences
Cable and telecom providers don’t lose subscribers because of poor service. They lose them because calls go unresolved, retention offers arrive too late, or the experience simply falls short.
InfoCision solves that.
Here’s the difference between InfoCision and most contact center vendors in the cable and telecom space:
Since 2006, InfoCision has worked within the MSO and telecom space through every major shift: cord-cutting, OTT disruption, the broadband arms race, and the AI transformation.
We don’t watch change happen. We adapt our programs, our technology, and our people ahead of them.
Ready to Reduce Churn and Grow Faster?
Whether you need help with retention, sales, tech support, movers programs, or scaling during high-demand periods, InfoCision delivers results.
Schedule a consultation today and start capturing more revenue from every subscriber interaction.
