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InfoCision

Prehire

We’d like to extend our warmest welcome as you join our Work at Home Community! We are excited to have you on the team! InfoCision is the second largest privately held teleservices company in the nation. The drive to be the very best at what we do is what got us here. We find that those who work from home are continuously among the top performers within our organization, so you are a very important addition to the team.

Hardware/Software Requirements

  • Windows PC/Laptop
    • Windows 10 or 11 ONLY (Below Windows 10 is NOT compatible) with At least  8GB RAM (MUST HAVE at least 6GB USABLE RAM))
      • Minimum 14” monitor/screen
    • Intel or AMD Processor
    • Google Chrome (Current Version)
      • Firefox, Internet Explorer and Microsoft Edge are NOT compatible
    • Windows Defender antivirus and Firewall must be turned On
      • It is 100% included with Microsoft Windows 10, and 11 and is automatically updated/maintained by Microsoft through Windows Updates
      • Other antivirus applications must be uninstalled – McAfee, Norton, Avast, etc., as they are NOT compatible
    • Ping per InfoCision Client for Windows PCs
      • Max roundtrip: 80ms

United States based High-Speed Internet Only – Cloud Based Internet and VPNs are NOT Acceptable

  • 50+ Mbps download speed AND 10+ Mbps upload speed are the minimum speeds accepted
  • Please note speeds vary throughout the day and if you have others in your household using the same internet while you are working, your speeds will need to be higher than those listed above to account for their usage
    • ISP must be STABLE and located within the USA and its territories
      • If others in the home are using internet, minimum speeds will need to be higher to account for usage
      • Mobile Hotspots (T-Mobile, Verizon), Satellite, and VPNs are NOT permitted
    • We require a hard wired connection using an Ethernet cable or LAN cable to router/modem – We recommend a Cat5 (Category) Ethernet cord or higher.

Telephone Requirement

  • Although the phone calls do not go through your phone, you are required to have access to a phone for a “PIN call” for verification purposes
  • Multi-Factor Authentication (MFA) for Office 365 is required for all users outside of our corporate network (i.e., Microsoft Teams), which also requires a phone
    • A cell phone is preferred but a landline number can also be used

Miscellaneous

  • Dual monitors recommended
    • For 3rd party/client systems, they are required
  • Web Cam
  • Speakers
  • USB Wired Headset (Wireless are NOT compatible)
  • The only headset that will work with our system is a Single USB connection without a 3.5mm (headphone jack) connection. If you buy a USB headset that also has a 3.5mm (headphone jack) connection, it will not work to make calls with our system. Below are examples of what works and what does not:

Splashtop Quick Support

Please Contact us if you need assistance:

Help Desk
1-855-590-1359

Call Center Contact Numbers:

1-888-985-2871

Comcast
Press 1

Commercial
Press 2

Fundraising
Press 3

Inbound
Press 4

NRA
Press 5

Call-Off Line:

1-866-463-3861