Extend Contact Center Capacity. Capture Every Call.

Customers expect immediate responses. Contact centers are under constant pressure to deliver faster, more reliable service while managing rising call volumes.

With up to 50% of customers leaving after a single poor experience, VoiceAI ensures every caller is engaged, understood, and converted while protecting thousands of potential revenue per interaction.

InfoVoice Intelligent Virtual Agents Turn Every Call Into a Qualified Opportunity.

InfoVoice is InfoCision’s AI-powered voice automation platform designed to capture every call, automate routine interactions, and extend contact center capacity without increasing staffing costs. Built for organizations that depend on scalable, responsive inbound customer support and sales-first engagement with inbound sales programs, InfoVoice promotes faster service, stronger CX, and more efficient operations.

Whether supporting lead generation programs, nonprofit donor lines, utility service requests, cable or telecom CX calls, or e-commerce customer inquiries, InfoVoice Intelligent Virtual Agents (IVA) ensures every interaction is handled instantly and intelligently.

  • Customers receive faster service.
  • Agents focus on high-value conversations.
  • Businesses capture every opportunity.

This is not traditional IVR. InfoVoice delivers natural, conversational voice experiences powered by AI.

Automate Routine Calls. Empower Your Agents.

Conversational AI voice assistant managing customer interactions and routing calls to the correct destination
AI-driven contact center automation tools using virtual assistants to improve customer satisfaction and streamline inbound call handling.
Capture Every Call. See InfoVoice in Action.

The Challenge: Every Missed Call Is a Lost Opportunity

Every inbound call represents a moment of intent, whether it’s a customer ready to purchase, a donor looking to give, or a service request that needs immediate attention. Across industries like home services, telecommunications, nonprofits, and B2C support environments, the phone remains one of the most critical channels for conversion and customer engagement.

Yet as call volume increases, many organizations struggle to maintain responsiveness without overextending resources.

InfoVoice automatically captures, qualifies, and nurtures leads before they disappear.

  • In high-value verticals, a single missed or abandoned call can cost about $4,500 per lost customer
  • A human agent handles one call at a time for about 40 hours per week, our Virtual Agents operate 24/7/365
  • Resolve common inquiries instantly without transfers or hold times, enhancing CX and lowering costs
  • Adapt tone, prioritize high-value callers, and escalate intelligently with VoiceAI, something legacy IVRs cannot do

Each gap directly impacts customer satisfaction, conversion rates, and operational efficiency.

Organizations need a way to scale engagement without dramatically increasing costs or complexity.

InfoVoice Intelligent Virtual Agents were built to solve this challenge.

Advanced call routing system powered by virtual agents and machine learning to direct customer interactions efficiently

The InfoVoice Difference

InfoVoice transforms the phone channel into an intelligent automation layer within your contact center.

Instead of forcing customers through rigid menus, InfoVoice understands natural speech and responds conversationally.

Customers simply speak. InfoVoice identifies intent. The system resolves the interaction or intelligently routes it.

With InfoVoice, organizations can:

  • Capture every inbound call
  • Engage customers instantly
  • Automate routine service requests
  • Qualify inbound sales opportunities
  • Reduce hold times and call abandonment
  • Escalate complex conversations to live agents

InfoVoice’s AI Agents are built so every caller is engaged, understood, and converted while protecting thousands in potential revenue per interaction

The result is a contact center that is always responsive, always available, and built to scale.
Voice automation solution enhancing the customer journey by providing immediate assistance and automating routine tasks
Automate Routine Calls. Empower Your Agents.

How InfoVoice Intelligent Virtual Agents Work

For businesses managing high volumes of inbound inquiries, from e-commerce order updates to utility service requests and nonprofit donor lines, InfoVoice Intelligent Virtual Agents are built to support the real-world demands of modern contact centers, where speed, accuracy, and scalability define success.

InfoVoice combines conversational AI, automation workflows, and intelligent routing to manage customer interactions at scale.

Instead of relying on static call flows, the platform dynamically interprets customer intent, resolves routine requests instantly, and escalates conversations when human expertise is required.

organizations managing large volumes of inbound interactions across service, sales, and support functions

Intelligent Call Routing and CX Automation

InfoVoice analyzes caller intent in real time and routes conversations based on customer needs, business rules, and operational priorities. Instead of navigating rigid menus, customers speak naturally while the system determines the fastest and most effective path to resolution.

InfoVoice for nonprofit organizations: Donor calls are intelligently routed based on intent, whether that is processing a gift, answering campaign questions, or providing support to supporters.

Every interaction becomes more personal, efficient, and aligned with your mission.

24/7 Customer Support and Self Service

24/7 Customer Support and Self Service

InfoVoice delivers always-on support by resolving routine requests instantly through conversational automation. Customers can access account details, check order status, process payments, or schedule services without waiting for a live agent.

InfoVoice for retail and e-commerce brands: InfoCision empowers customers to resolve order inquiries, returns, and service questions at any time, improving satisfaction while reducing inbound volume and support costs.

Peak Volume Management

Overflow and Peak Volume Management

InfoVoice scales instantly to handle unlimited simultaneous conversations, ensuring consistent responsiveness during call spikes, seasonal surges, or campaign-driven demand increases.

InfoVoice for B2C businesses: InfoCision eliminates busy signals and long wait times by maintaining continuous availability, protecting the customer experience (CX), and capturing every inbound opportunity, regardless of volume.

Lead Capture and Qualification

Lead Capture and Qualification

InfoVoice engages inbound callers immediately, capturing key information and qualifying opportunities in real time. High-intent prospects are identified quickly and routed to the appropriate sales channels without delay.

InfoVoice for telecommunications providers: Every inbound inquiry is captured, qualified, and routed to the right sales team within InfoCision’s help, increasing conversion rates and eliminating missed opportunities.

Order Processing

Appointment Scheduling and Order Processing

InfoVoice automates operational workflows through voice, allowing customers to schedule appointments, confirm bookings, and complete service requests seamlessly. These interactions integrate directly with backend systems for real-time updates.

InfoVoice for Home Improvement or Service-based Contractors: InfoCision automates service scheduling, outage-related requests, and account updates. A regional HVAC and Plumbing contractor, with ~25,000 calls p/m, saw missed calls reduced by 89%, a 63% decrease in average hold time, 41% of after-hour calls converted and revenue increasing by hundreds of thousands of dollars.

Payments and Account Updates

Payments and Account Updates

InfoVoice equips customers to securely manage payments, update account information, and confirm transactions through intuitive voice interactions. Automating these high-frequency requests improves efficiency while reducing friction.

InfoVoice for utility companies or telecommunications: InfoCision streamlines billing interactions, allowing customers to make payments and update accounts instantly while improving cash flow and reducing agent workload.

Stay Ahead of Customer Needs

Proactive Notifications and Reminders

InfoVoice extends engagement beyond inbound calls by delivering automated outbound reminders, alerts, and service notifications. This keeps customers informed and reduces unnecessary inbound inquiries.

InfoVoice for healthcare providers: InfoCision automates appointment reminders and service updates, reducing no-shows, improving adherence, and enhancing overall customer experience.

Capture & Transcribe

Agent Assist and Escalation

When conversations require human support, InfoVoice’s AI Agents seamlessly transfer interactions to live agents with full context, including intent, prior responses, and captured data.

InfoVoice used in breach response: Agents enter conversations informed and prepared, reducing handle times and improving first-call resolution rates.

Multilingual Customer Engagement

Multilingual Customer Engagement

InfoVoice supports multiple languages, allowing organizations to communicate effectively with diverse customer populations while maintaining consistent service quality across all interactions.

InfoVoice for Telecom: InfoCision expands reach and accessibility, so every caller can engage comfortably and confidently, regardless of language.

Data Capture and CRM Integration

Data Capture and CRM Integration

Every interaction is automatically captured and integrated into CRM and analytics platforms, providing real-time visibility into customer behavior, engagement trends, and operational performance.

InfoVoice for health care organizations: InfoCision transforms voice interactions into actionable data for smarter decision-making, better targeting, and improved campaign performance.

Built for High-Volume Customer Engagement.

Who Is InfoVoice Intelligent Virtual Agents Perfect For?

InfoVoice Intelligent Virtual Agents are designed for organizations managing large volumes of inbound interactions across service, sales, and support functions.

Operations leaders are responsible for balancing performance, staffing, and service levels across fluctuating call volumes.

Teams can instantly expand service capacity without increasing headcount with InfoCision’s InfoVoice Intelligent Virtual Agents, reducing hold times and improving overall responsiveness.

With InfoVoice handling routine interactions and overflow demand, operations leaders gain greater control over performance while maintaining consistent service quality.

Sales teams depend on speed, timing, and consistency to convert inbound opportunities into revenue.

Every call is answered, qualified, and routed appropriately with InfoCision’s InfoVoice Intelligent Virtual Agents, eliminating missed leads and improving conversion efficiency.

By engaging prospects immediately and capturing key information upfront, sales teams can focus on closing high-intent opportunities rather than chasing missed connections.

Customer experience leaders are focused on delivering fast, consistent, and personalized service across every interaction.

CX teams to reduce friction, eliminate wait times, and make sure customers receive accurate support regardless of when they call with InfoCision’s InfoVoice Intelligent Virtual Agents.

With automation supporting routine requests and intelligent routing guiding complex ones, organizations can deliver a more reliable and scalable customer experience.

Service and support teams manage a wide range of customer needs, from scheduling and account updates to issue resolution.

With InfoCision’s InfoVoice Intelligent Virtual Agents, interactions are streamlined by automating repetitive workflows while ensuring more complex requests are handled efficiently by live agents.

This approach reduces operational strain, improves response times, and allows support teams to deliver higher-quality service without increasing workload.

One Platform. Unlimited Conversations.

InfoVoice Intelligent Virtual Agents 2

Ready to Capture Every Call?

InfoVoice Intelligent Virtual Agents are built on InfoCision’s decades of contact center expertise.

This is not just automation. It is a smarter approach to customer engagement that combines AI, operational strategy, and real-world contact center experience.

Every interaction becomes an opportunity to serve, convert, and strengthen customer relationships.

By combining conversational AI with real contact center expertise, InfoVoice Intelligent Virtual Agents help organizations stay responsive, efficient, and customer-focused at every moment.

If you are ready to reduce missed calls, automate routine interactions, and extend your contact center capacity without adding headcount, let’s talk.

Schedule a demo today and see how InfoVoice can capture every call and elevate every customer interaction.