Premier Solutions for Sales, Customer Support, and Client Retention

With over four decades of delivering exceptional performance and unrivaled customer experience for our clients, you too can elevate your business by joining the ranks of top nonprofit and commercial enterprises as an esteemed partner of InfoCision.

Scalable Solutions Customized for Your Needs

Our unwavering commitment to adaptability ensures that we can scale our InfoCision services to perfectly match your needs. Our inbound/outbound platform, along with staffing flexibility of up to 3,000+ agents, empowers us to handle inbound spikes, surging as high as 40,000 calls per day.

Collage of InfoCision’s omnichannel customer engagement services, featuring call center agents, AI-powered tools, and global support operations delivering world-class customer experiences.
Bundled images showcasing InfoCision’s inbound support, outbound sales programs, and advanced contact center solutions powered by AI, analytics, and professional communicators

Investment in Agent Excellence

At InfoCision, performance starts with people. We invest heavily in recruiting, training, AI-powered coaching, and continuous development to ensure every agent delivers confident, compliant, and conversion-driven conversations. Through platforms like InfoCoach powered by SupervizeAI, we transform talent into measurable performance across sales, customer experience, and retention programs.

Global Reach, Local Expertise

With operations across the United States, Puerto Rico, El Salvador, Mexico, and the Philippines, InfoCision delivers scalable global support without sacrificing cultural understanding or brand alignment. Our geographically diverse teams combine cost efficiency, redundancy, and multilingual capabilities with localized expertise that resonates authentically with your customers and donors.

Multi-image display of InfoCision’s customer service excellence, including live agents, digital channels, quality assurance processes, and scalable global contact center operations
Composite image highlighting InfoCision’s comprehensive BPO services—from customer service and retention to fundraising, lead generation, and omnichannel communication.

Earning Customer Satisfaction, Every Interaction Matters

At InfoCision, we understand that customer satisfaction is not assumed; it is earned through every single touchpoint. Our customer service solutions are meticulously crafted, recognizing that each interaction is a chance to nurture lifetime loyalty for your brand—from the very first contact and conversation.

InfoCision’s Proprietary Call Center Services

Unlock possibilities beyond the phone call with our comprehensive ancillary services designed to elevate your contact center efficiency and customer engagement.

“InfoCision agent using R3 Rapid Response Routing platform to deliver instant lead callbacks and accelerate customer engagement.”
Every Second Counts: Speed Up Call Back Time With R3 Rapid Response Routing

In today’s fast paced world, time is of the essence, and when it comes to customer satisfaction, one crucial aspect is the speed at which you respond to consumer inquiries. That’s where InfoCision’s Rapid Response Routing, R3, comes into play.

“Golfer ID system identifying callers instantly for InfoCision agents, enabling faster authentication and more efficient customer interactions.”
ID Callers Faster and Improve Contact Center Efficiency

Instantly retrieve caller information with GoferID’s lightning-fast reverse lookup system spanning multiple databases. Prefill your agent’s screens, eliminate spelling mistakes, and maximize efficiency, all within milliseconds.

“InfoRoute intelligent call routing technology directing inquiries to the best InfoCision agent for quick, accurate resolutions.”
The Dynamic Call Routing Platform for Your Business

Experience expert call routing based on time of day, percentage, IVR prompts, and data lookup via API calls. Ensure incoming calls reach the most appropriate agents and destinations for seamless customer interactions.

“InfoCision team reviewing business analytics dashboard with real-time performance insights to optimize customer engagement strategies.”
The Power of Data-Driven Marketing

What if you could reach the exact customer you wanted at the moment they would be most likely to buy your products? InfoCision’s innovative Business Analytics services enable your business to do just that, taking one-to-one marketing to a whole new level.

“Agent training in InfoCision’s ACE Authentic Coaching Environment, practicing simulated call center scenarios for skill development.”
Simulated Call Center Training Makes Real-Life Perfection

Empower agents to handle every scenario with expert precision through realistic simulation-based training. Enhance call quality, empathy, cross-selling, and up-selling skills, all without compromising your reputation.

“InfoCision supervisor analyzing CSAT customer satisfaction scores to enhance service quality and improve customer experience outcomes.”
Elevate Customer Satisfaction with Data-Driven CSAT Scoring

Prioritize customer satisfaction with CSAT training, gathering key data to improve interactions. Evaluate agent performance and take immediate action to ensure customer happiness.

“Agent accessing InfoCision’s InfoLearning Center online training platform to develop call center skills and improve performance.”
Call Center Training Experience that Drives Results

Invest in training that drives returns on investment. Access our ready-made eLearning library or opt for a fully customized program. Benefit from 40+ years of experience, proven success, and cost-effectiveness compared to in-house development.

“Customer support agent using OMNI platform to manage conversations across chat, email, phone, SMS, and social media from a unified inbox.”
Engage Customers Across Channels and Platforms

Enhance advertising efforts with promotion and service through chat, text, email, phone, and social media. Provide seamless experiences across various channels for enhanced customer satisfaction.

“InfoCision SMS messaging interface delivering fast, high-engagement text notifications and customer updates with 97% open rates.”
Engage Customers Faster via SMS

Leverage the power of text messaging with an average open rate of 97% and 90% of texts viewed within the first five minutes. Add urgency to your communications and boost exposure for remarkable business outcomes.

Choose the Solution that Fits Your Needs

Discover a range of flexible solutions meticulously designed to cater to your unique needs and program goals. With a variety of pricing options available, you can find the perfect fit that aligns with your customer care requirements, ensuring optimal performance and success for your business.

Services 2
Brick and Mortar
  • Small, personalized centers
  • Agents and Supervisors onsite
Services 3
Work at Home
  • Flexible agents working on our secure Virtual Desktop Infrastructure
  • Fully supported by our supervisors and leadership
Services 4
InfoHub
  • A combination of our Brick & Mortar and Work @ Home solution
  • Located near one of our facilities with the ability to come onsite

Choose the Right Fit for Your Business and Program Goals.

InfoCision call center agent reviewing real-time analytics and performance dashboards to enhance customer experience and optimize campaign outcomes.

Commercial and Fundraising Models

Expert multi-touch, omni-channel support to world class, nationally recognized brands in the following verticals:

  • Cable and Internet Sales, Service & Retention
  • Mobile Wireless Sales, Service & Retention
  • Consumer Product Sales & Service
  • Direct Response Services
  • DRTV Product Sales & Service
  • Healthcare Services, Marketing and Support
  • Home Improvement
  • Automotive Sales & Service
  • Logistics and Answering Services
  • Breach Response
  • B2B Sales and Support/Business Account Management

Multi-Touch and Omni-Channel Approach

Expert multi-touch, omni-channel fundraising and donor service support to world class, nationally recognized nonprofit organization brands in the following verticals:

  • Hospitals and Health
  • Humanitarian and Disaster Relief Service
  • Membership and Association
  • Arts and Cultural Institutions
  • Faith Based
  • Political Advocacy
  • Wildlife and Conservation
Customer service representative speaking with a client over the phone, delivering personalized support and professional assistance on behalf of InfoCision

Your Mission is Our Mission

Experience superior performance with InfoCision’s customer care and call center services, catering to both nonprofit and commercial clients worldwide. Let’s discuss the potential of our partnership.

This information will go to our Sales division and we will contact you shortly. If you are looking for Employment/HR please visit https://www.infocision.com/careers/.

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